Coronavirus (COVID-19) Guidance
Coronavirus (COVID-19) Guidance
We are doing everything we can to try and find the best solution for all our clients and owners. For all bookings made up to and including 30-November-2020 we will collect balances 4 weeks before departure (If Covid restrictions are still in place) so as not to put pressure on anyone to make decisions they are not comfortable with and also allow more time to see things clearly for your holiday dates.
At the moment we are following industry advise and are offering the following to all our guests if you are unable to travel due to Covid-19 restrictions:
- Free change of dates to later in the year or 2021/22. Just pay any difference if it is a higher price. If you are changing to the same dates, the following year, we guarantee no price increase.
- Owners are not refunding any deposits to us but will allow us to offer a full credit note for any monies paid if no suitable dates are available.
- If you booked and paid before the 14th of March, holiday insurance companies are paying for any cancellation charges incurred. So, if you wish to cancel, we can issue a cancellation invoice for you and you can claim the cancellation charges back off your holiday insurance.
VillaMore Ltd (which shall be referred to in these booking conditions as “VillaMore”) is a company registered in England and Wales with the registered company number 12283233 and whose registered office address at First floor office, 31 New Hey Road, Huddersfield, HD3 4AL, United Kingdom.
References to “you” and “your” in these booking conditions means the Lead Contact (as defined below) and all persons named on your booking confirmation. “We”, “us” and “our” means VillaMore.
These booking conditions set out the terms and conditions which will apply to the contract formed between us as agent for the villa owner or their local agent and you. We are paid a commission by the villa owner or their local agent for acting as their agent in taking the bookings (“the Commission”).
1. Your contract
The person making the booking (the “Lead Contact”) must be at least 18 years of age. By paying your initial monies, you warrant that you have the authority to accept, and are accepting on behalf of all your party, these booking conditions. A contract will exist as soon as we issue our confirmation invoice which will specify the name of the villa owner or their local agent.
VillaMore act as the agent for the villa owners or their local agent and accept no liability (including liability for death, personal injury) whatsoever for any loss or damage of any kind, unless caused by our own negligence. Since your booking will be a contract between you and the relevant villa owner or their local agent on their behalf, you will be bound by the booking conditions of the villa owner or their local agent. Therefore, it is extremely important that you read them carefully. They are available from us upon request.
3. Your accommodation rental price
3.1 When you make your booking, you must pay a non-refundable deposit of 30% of the total value of your booking. The balance of the price of your booking must be paid at least 8-10 weeks before your departure date. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements.
3.2 The price of your travel arrangements is subject to surcharges for increases by Government action such as increases in VAT or any other Government imposed increases, transportation costs, including the cost of fuel, landing taxes, or disembarkation fees at airports.
4. The price of your booking is subject to surcharges for increases by Government action such as increases in VAT or any other Government imposed increases.
5. If you change your booking
If, after our confirmation invoice has been issued, you wish to change your arrangements in any way, for example your chosen departure date or accommodation, we will try to arrange for these changes to be actioned, provided that written notification from the Lead Contact is received at least 10 weeks before your departure date. No guarantees are given in this respect and in some circumstances the whole or part of the deposit paid may not be refunded depending on the position of the villa owner. Any changes are subject to a minimum administration charge of £25 per person named on the booking to cover our administration costs. If you wish to change your arrangements within eight weeks of departure, this will be treated as a cancellation of the original booking and you will have to pay the applicable cancellation charges set out in the section below. Changes to contractual arrangements, such as upgrades and extras, made within 72 hours of your departure date will be subject to a £25 administration charge. Within 24 hours of departures no extra contractual arrangements can be added or deleted to the booking unless in extreme circumstances when VillaMore reserve the right to apply additional administration charges of up to £50 per change.
6. If you cancel your booking
6.1 A cancellation will be effective only on the date on which written notification signed by the Lead Contact is received at our offices, (including e-mail confirmation). Please telephone our office first on +44 (0) 20 8106 9938 so we can register your cancellation. Since we incur administrative costs in cancelling your booking, you will have to pay the applicable cancellation charges up to the maximum shown in the following table:
Period before departure|
shown within which written cancellation is received
Amount of cancellation charge as a|
percentage of the price for the
|70 days or more||Loss of Deposit|
|69-42 days||60% of holiday cost|
|41-29 days||80% of holiday cost|
|0-28 days||100% of holiday cost|
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
7. If you have a complaint
If you have a complaint whilst you are in the accommodation, please inform our local resort office as soon as possible. They are there to help you and may well be able to solve the problem on the spot. Should the representative be unable to resolve the complaint and you wish to take the matter further upon your return, detail your complaint in writing to us with a copy of your complaint within fourteen days of the completion of your holiday to our UK office at First Floor, 31 New Hey Road, Huddersfield, HD3 4AL, United Kingdom. We will not accept any complaints or any responsibility after this date is passed nor will we consider any complaint that has not been reported to our representative at the resort and not been resolved satisfactorily.
8.Limitation of our liability
8.1 Nothing in these booking conditions excludes or limits our liability for death or personal injury resulting from our negligence or any of your statutory rights as a consumer that cannot be excluded or limited.
8.2 With the exception of liability referred to in clause 8.1, we, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking, your use of the website and/or our services.
8.3 We exclude all representations and warranties relating to the accommodation that you have booked through us to the fullest extent permitted by law.
8.4 With the exception of liability referred to in clause 8.1, our total aggregate liability to you under or in relation to these booking conditions, your booking, your use of our Website and/or our services shall be limited to a maximum of twice the cost of your booking as shown on your booking invoice.
9. Damage to accommodation
You must accept responsibility for the proper conduct of yourself and any members of your party whilst on holiday. This includes threatening behaviour, physical and serious verbal assault behaviour to our resort staff. If there is such behaviour, we shall have no further responsibility or liability to you. If you or any member of your party wilfully, recklessly or negligently causes any damage to any accommodation, property or person, you agree to indemnify us against any loss suffered by us (including legal costs), arising from such damage. Failure to pay for serious damage that you or your party has inflicted on a property can result in the local authorities being called to intervene.
We consider travel insurance to be essential, and strongly advise you to arrange for appropriate travel insurance (including supplier failure insurance) which covers you for a comprehensive range of events including cancellation, baggage loss, accidents and health issues whilst you are away. We strongly advise you to read the policy details carefully and to take them with you on your holiday. It is your responsibility to ensure that you purchase comprehensive travel insurance and we shall not be liable for any loss that you incur due to your either failing to purchase travel insurance or purchasing insufficient, inadequate or unsuitable insurance cover.
All our bookings now carry a breakage waiver charge of £35 per week. This is to cover minor items such as glasses and crockery etc up to a maximum value of £250. All other breakages must be reported to our local representatives immediately and these must be paid for locally before vacating. We reserve the right to charge for any serious damage or breakages not reported and found after your departure. Bookings to some destinations and particularly luxury properties carry a refundable breakage deposit, typically between £250-£1000 depending on property size (see property description for full details). This is payable either with the balance of your holiday and is refunded on your return, subject to a breakage/cleanliness inspection, or in certain cases payable locally to the villa owner or their local agent direct who will deal with any refund subject to a breakage/cleanliness inspection. Please see your confirmation invoice for further details.
12. Natural environment/pests and building works
12.1 As in all the resorts, VillaMore cannot be held responsible for any discomfort or inconvenience caused by the climate, the particular flora and fauna and wildlife including, but not limited to insects (flies and ants), barking dogs, goats, donkeys, rodents, chickens or sheep bells or anything else reasonably expected to exist in the natural environment in which many of the properties are situated. Isolated incidents of field mice and rats have also been sighted. We recommend particularly in the summer months when Mediterranean drought conditions cause an influx in ants etc. for you to buy mosquito/ant spray and keep any food and drink items in the fridges and to clean any food leftovers away immediately.
12.2 Building works, serious construction works and the resulting noise from the site can take place at any time during the year on an adjoining or nearby property and land. Obviously, this is beyond the control of the villa owners, their local agent, or us. Unfortunately, we do not receive advance notice of when building works will begin as they are carried out by third parties over which we have no control. Whilst we can assure you, we will do our best to minimise any inconvenience or interruption to your stay in the accommodation, and neither the villa owner or ourselves accept any liability or responsibility to pay any compensation. We closely monitor and will inform you immediately of any building work which could materially affect your stay in the villa.
13. Air-conditioning / mains supplies / swimming pool
All air-conditioning, where stated, may be on timers and available for use between 1800 hours and 0800 only. The air-conditioning unless otherwise mentioned is fitted in the bedrooms only and acts as a cooling and heating system. Single bedrooms may not have this. Air-conditioning where described may be static wall or floor mounted or portable units. As with the U.K., in the event of a breakdown engineers do have a specified call out pattern and it may take up to seven days before a visit can be arranged or a part ordered. The villa owners will not pay compensation due to the failure of any appliance within this timeframe but will of course assist you to the best of their ability. In the rare event of a total break-down with the basic supplies of water, electricity and use of swimming pool, the local agent / suppliers concerned will endeavour to resolve the problem within 24 hours to the nearest working day.
If any provision or part of a provision, of these booking conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these booking conditions and the remainder of these booking conditions will apply as if the offending provision or part-provision had never been agreed.
You may not transfer any of your rights or obligations under these booking conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Data Protection Policy. Please refer to our website for further details.
17. Governing law and jurisdiction
17.1 These booking conditions and any dispute or claim arising out of or in connection with them (including all non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
17.2 Subject to clause 7 (What happens to complaints), disputes or claims arising out of or in connection with these booking conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.